Bikebone.com The Most Trusted Name in Motorcycle, ATV and Trailer Security

Please inspect your shipment immediately upon arrival. Verify that your order was received and undamaged. Check the container thoroughly to avoid throwing away parts that may be wrapped in packing materials. In some cases no invoices may be sent in the package, as your order may arrive in several different packages.

BikeBone.com must be notified within 48 hours of delivery of any damage or of any missing parts!

If any part of your order is missing or damaged please contact our customer service department at info@bikebone.com . Addressing all customer service issues via e-mail allows us to track issues more effectively and provides a log of all correspondence.

Damaged Merchandise - If the merchandise you ordered was damaged in shipping, you must contact your local UPS, FedEx or USPS office within 48 hours of delivery to file a damage claim for replacement. BikeBone.com will order and send out replacement parts after claims are finalized with the shipper.

Returns - BikeBone.com has a return policy of 10 days from the date of delivery  as shown on the UPS, USPS or FedEx tracking system.

We understand that sometimes the items purchased do not entirely fit your needs. With that in mind, we offer a full refund on orders returned to BikeBone.com within 10 days with these restrictions:

- We require that the product be returned in the original packaging; both the product and the packaging must be in a new and unused condition

Please do not remove tags from apparel. Items that are returned with damaged packaging or product that cannot be re-sold in new condition will be returned.

- If the items ordered are the error of the customer we will refund the full price of the product minus the shipping cost and 3.5% credit card processing fee. The 3.5% is factored on the total amount of the order. Paypal charges BikeBone.com a fee for refunds.

- If your order qualified for free shipping, the cost of the shipping will also be deducted if you request a refund for a returned item

- If the error is ours, we will refund the full price, plus the shipping costs. The customer will also receive a 5% discount on any future purchase.

- Where applicable, we reserve the right to charge a fee of up to 50%. This is the fee that some of our distributors and or manufacturers charge us for missing parts, documentation and manufacturer’s box/packaging.
 
- Non-defective opened products will not be considered for return. If we cannot resell the products as new and unused, then we cannot accept it for return.
 
- We are not responsibly for custom's fees, duties, or taxes for international orders.
 
- BikeBone.com must RECEIVE returned items within 10 days of the original delivery date as shown on the FEDEX tracking system. After 15 days all sales are considered final and no returns will be accepted.
 
- If the customer keeps any portion of an order, the original shipping charges will not be refunded.
 
- All returns must be marked with a Return Authorization Number (RAN), which can be obtained by writing to info@bikebone.com or calling 1-888-809-8191, and shipped freight pre-paid to the address provided with the RAN

- After 10 days the manufacturer’s warranty if any will apply. Please consult your manufacturer’s warranty for information on how to obtain warranty service.

- Sale of closeout items are final, only defective closeout items may be returned for credit.

- CO2 CARTRIDGES NOT ELIGIBLE FOR RETURN

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BikeBone.com The Most Trusted Name in Motorcycle, ATV and Trailer Security

To return or exchange an item, please follow these 6 steps

We will do everything possible to expedite the processing of your return quickly. Please

DO NOT send merchandise back without obtaining a Return Authorization Number (RAN).

You will be given the appropriate return address that the merchandise must be shipped to. We do not accept merchandise that is shipped to an address other than the address that we provide to you for the return of merchandise.

Please insure the shipment and obtain a tracking or delivery confirmation number in the event the merchandise is lost or misplaced. We do not accept COD’s. DO NOT MAIL THIS FORM IF YOU DID NOT CALL FOR A RETURN AUTHORIZATION NUMBER